Privacy Policy

Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, contact us, or use our cleaning services. We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect and process the following types of personal information:

We only collect information that is necessary to provide our services efficiently and professionally.

  • Full name

  • Email address

  • Phone number

  • Communications between you and our team

  • Property address

  • Booking and service details

  • Payment-related information

  • Website usage data (IP address, browser type, pages visited)

How We Collect Information

Personal information may be collected when you:

  • Book a cleaning service

  • Fill out a contact or enquiry form

  • Communicate with us via phone, email, or website

Use of Your Information

We use your personal data for the following purposes:

We do not use your personal information for purposes unrelated to our services.

  • To provide and manage cleaning services

  • To process payments and invoices

  • To communicate regarding bookings, updates, or changes

  • To respond to enquiries and customer support requests

  • To improve our services and website performance

  • To comply with legal and regulatory obligations

Legal Basis for Processing

We process your data under one or more of the following legal grounds:

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

  • Consent, where required

Data Sharing

We do not sell, trade, or rent your personal data. Information may be shared only with trusted third parties when necessary, such as:

  • Payment processors

  • IT and website service providers

  • Legal or regulatory authorities when required by law

All third parties are required to handle your data securely and lawfully.

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure. Access to personal data is limited to authorised personnel only.

Data Retention

We retain personal information only for as long as necessary to fulfil service obligations, legal requirements, and accounting purposes. When data is no longer required, it is securely deleted or anonymised.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to or restrict data processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.